Privacy Policy

Effective Date: August 21, 2026

Floor It Nebraska, LLC, referred to in this Privacy Policy as “Floor It Nebraska,” “Floor It,” “we,” “us,” or “our,” respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information. This Policy applies to information collected through our website, forms, consultations, showrooms, mobile showroom, phone calls, text messages, email communications, purchases, installations, warranty programs, and other interactions with Floor It Nebraska.

1. Information We Collect

We may collect the following types of information.

A. Contact Information

This may include:

  • Name
  • Mailing or project address
  • Email address
  • Phone number
  • Billing address
  • Preferred method of communication

B. Project and Property Information

When you request an estimate, consultation, measurement, flooring installation, or other service, we may collect information related to your project, including:

  • Project address
  • Room measurements and layouts
  • Flooring types and product selections
  • Photos or videos of the project area
  • Subfloor or existing flooring conditions
  • Installation requirements
  • Project notes
  • Requested services
  • Appointment and installation information
  • Warranty and maintenance information
  • Change orders and project history

We may retain this information as part of your customer and project record.

C. Purchase and Transaction Information

We may collect information regarding products and services you purchase from us, including:

  • Products selected
  • Quantities
  • Pricing
  • Estimates and proposals
  • Invoices
  • Deposits
  • Payments
  • Refunds
  • Installation charges
  • Warranty information

Payment information may be processed by third-party payment processors. We may not directly receive or store complete payment card information when a third-party payment processor handles the transaction.

D. Financing Information

If you request financing, financing options may be provided by third-party lenders or financing providers.

Information submitted as part of a financing application may be collected directly by the financing provider and is subject to that provider’s privacy policy and terms.

We may receive limited information from a financing provider regarding the status of your application, available financing, approved transaction amounts, or other information necessary to complete your purchase.

E. Communications

We may collect and retain communications you have with us, including:

  • Emails
  • Text messages
  • Website form submissions
  • Customer service requests
  • Appointment requests
  • Reviews or feedback
  • Communications regarding estimates, installations, warranties, claims, or service requests

F. Website and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • Approximate geographic location
  • Website interactions
  • Advertising or referral information
  • Cookie and device identifiers

We may use cookies, analytics tools, advertising technologies, and similar technologies to collect this information.

2. How We Use Your Information

We may use personal information to:

  • Respond to inquiries
  • Schedule consultations and appointments
  • Provide flooring estimates and proposals
  • Measure and plan flooring projects
  • Order flooring and related materials
  • Coordinate deliveries
  • Schedule and complete installations
  • Process payments and refunds
  • Provide customer service
  • Communicate project updates
  • Administer warranties and service programs
  • Process manufacturer warranty claims
  • Coordinate repairs or service work
  • Provide care and maintenance information
  • Administer the Protect My Warranty program
  • Send appointment and installation reminders
  • Send transactional text messages or emails
  • Send promotional communications when permitted
  • Request reviews or customer feedback
  • Improve our products, services, website, and customer experience
  • Analyze website and advertising performance
  • Prevent fraud or misuse
  • Maintain business and accounting records
  • Comply with legal and regulatory requirements
  • Enforce our agreements and policies

3. How We Share Information

We do not sell or rent customer contact information as a mailing or marketing list.

However, operating a flooring business requires us to share certain customer information with companies and individuals that help us provide products and services.

We may share information with the following categories of recipients.

A. Service Providers

We may provide information to companies that perform services on our behalf, including:

  • Website hosting providers
  • Customer relationship management systems
  • Scheduling systems
  • Accounting and bookkeeping providers
  • Payment processors
  • Email and text messaging providers
  • Cloud storage providers
  • Analytics providers
  • Advertising and marketing technology providers
  • Software and technology vendors

These providers may receive information reasonably necessary to perform services for us.

B. Flooring Manufacturers, Distributors, and Suppliers

We may provide customer or project information to manufacturers, distributors, suppliers, or their representatives when necessary to:

  • Order products
  • Coordinate deliveries
  • Verify product information
  • Register warranties
  • Investigate product concerns
  • Submit warranty claims
  • Resolve product or installation issues

C. Installers and Other Trade Professionals

We may provide project information to employees, installers, subcontractors, delivery providers, contractors, or other trade professionals involved in completing or servicing your project.

Information provided may include your:

  • Name
  • Address
  • Phone number
  • Project details
  • Scheduling information
  • Product information
  • Installation instructions

D. Protect My Warranty and Service Partners

If you participate in our Protect My Warranty program or another service, maintenance, cleaning, or warranty program, we may share information with participating service providers or program partners.

For example, we may provide your name, contact information, flooring information, project information, or service eligibility information to a flooring cleaning or maintenance partner so that the partner can provide benefits or services associated with the program.

Information provided for these purposes should be used to administer or provide the applicable service or program.

Participation in Protect My Warranty may also be subject to separate program terms.

E. Financing Providers

If you request financing, we may provide or transmit information necessary to connect you with a financing provider or complete a financed transaction.

Financing companies operate independently and may collect additional information directly from you.

F. Professional Advisors and Business Operations

We may disclose information when reasonably necessary to accountants, attorneys, insurers, consultants, financial institutions, or other professional advisors assisting with legitimate business operations.

G. Legal Requirements and Protection

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to a lawful subpoena, court order, or government request
  • Protect our legal rights
  • Protect customers, employees, or others
  • Investigate fraud or illegal activity
  • Enforce contracts or policies

H. Business Transfers

If Floor It Nebraska is involved in a merger, acquisition, financing transaction, sale of assets, restructuring, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

4. Mobile Phone Numbers and Text Messaging

When you provide your mobile number and consent to receive text messages from Floor It Nebraska, we may send messages related to your inquiry, appointment, estimate, purchase, installation, warranty, service request, or other relationship with us.

If you separately consent to marketing messages, we may also send promotional text messages.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services from Floor It Nebraska.

You may opt out of receiving text messages at any time by replying STOP to a message. You may also contact us using the contact information provided below.

We may send a confirmation message after receiving an opt-out request.

We do not sell or rent mobile phone numbers or SMS opt-in information.

We may provide a mobile phone number to trusted service providers or program partners when reasonably necessary to provide a product, service, warranty benefit, installation, appointment, or program requested by the customer.

SMS opt-in consent will not be shared with third parties for their own independent marketing purposes.

Opting out of marketing text messages does not necessarily prevent us from contacting you through other lawful methods or from sending communications that are necessary to complete an active transaction or respond to a request, subject to applicable law.

5. Email Communications

We may send email communications relating to:

  • Estimates
  • Appointments
  • Orders
  • Installations
  • Payments
  • Warranties
  • Service requests
  • Maintenance reminders
  • Customer surveys
  • Reviews
  • Promotions
  • Other products or services

Marketing emails may include an unsubscribe option.

Unsubscribing from marketing emails does not prevent us from sending transactional or service-related emails that are reasonably necessary for an active customer relationship or transaction.

6. Protect My Warranty Program

Customers who enroll in the Protect My Warranty program may receive warranty documentation, flooring care information, maintenance reminders, cleaning services or offers, service communications, and other benefits associated with the program.

To administer the program, Floor It Nebraska may provide participating service partners with information reasonably necessary to provide program benefits.

This may include:

  • Customer name
  • Address
  • Phone number
  • Email address
  • Flooring products purchased
  • Installation date
  • Project information
  • Maintenance information
  • Eligibility information

Participating partners may contact customers when reasonably necessary to provide the requested program service.

Protect My Warranty may be governed by separate program terms in addition to this Privacy Policy.

7. Manufacturer and Labor Warranty Claims

When you request assistance with a flooring concern or warranty claim, we may collect and share information necessary to evaluate and resolve the claim.

This may include:

  • Photographs
  • Videos
  • Product information
  • Purchase records
  • Installation records
  • Maintenance history
  • Moisture or site-condition information
  • Inspection reports
  • Customer communications

We may provide this information to flooring manufacturers, distributors, inspectors, installers, insurance providers, service partners, or other parties involved in evaluating or resolving the claim.

8. Photos and Project Documentation

We may take photographs or videos of flooring conditions or completed work for documentation, quality control, warranty administration, training, or internal business purposes.

We will not intentionally publish personally identifying customer information with project photographs for advertising or promotional purposes without appropriate permission.

9. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, understand visitor activity, measure advertising performance, and improve our marketing.

These technologies may collect information such as:

  • IP address
  • Device and browser information
  • Pages viewed
  • Links or buttons clicked
  • Referring website or advertisement
  • Approximate geographic location
  • Date and time of website activity
  • Products, services, or pages viewed
  • Interactions with forms or other website features
  • Cookie, advertising, and device identifiers

We may use third-party analytics and advertising technologies, including Google Analytics, Google Ads, Meta Pixel, and similar services that we may adopt in the future.

These technologies may allow us and our advertising partners to understand how visitors interact with our website, measure advertising results, create advertising audiences, and show advertisements to people who previously interacted with Floor It Nebraska.

Third-party providers may use cookies or similar technologies according to their own privacy policies and terms.

You may be able to restrict or disable cookies through your browser, device settings, or privacy controls made available through our website. Disabling certain technologies may affect website functionality or prevent us from accurately measuring advertising performance.

10. Targeted Advertising and Remarketing

Floor It Nebraska may use information about your website activity for targeted advertising, remarketing, or similar advertising activities.

For example, if you visit our website or view information about flooring products or services, we may use advertising platforms such as Google Ads or Meta to show you Floor It Nebraska advertisements when you later visit other websites, applications, social media platforms, or digital services.

Information used for these purposes may include:

  • Website browsing activity
  • Pages or services viewed
  • Advertising identifiers
  • Cookie identifiers
  • Device information
  • Approximate location
  • Interactions with our advertisements or website

Advertising providers may combine information collected through our website with information they independently maintain about you, subject to their own privacy policies.

We may also use advertising and analytics providers to measure conversions, determine whether advertising resulted in website activity or customer inquiries, evaluate advertising performance, and improve our marketing campaigns.

We do not intentionally provide payment card information, highly sensitive financial information, or the content of private customer communications to advertising platforms for targeted advertising.

Our use of advertising and analytics platforms may change over time. We may add, remove, or replace marketing and analytics providers as our business and technology change.

Your Right to Opt Out of Targeted Advertising

Where required by applicable law, you may have the right to opt out of the processing of your personal information for targeted advertising.

You may exercise available privacy choices through:

  • Cookie or privacy controls provided on our website, when available
  • Your browser or device privacy settings
  • Privacy and advertising controls offered by Google, Meta, and other advertising providers
  • A privacy request submitted directly to Floor It Nebraska using the contact information below

Where required by applicable law and supported by our systems, we will also process recognized browser-based opt-out preference signals.

11. Embedded Content and Third-Party Websites

Our website may contain embedded content or links to third-party websites, such as:

  • Videos
  • Maps
  • Financing applications
  • Scheduling tools
  • Review platforms
  • Social media platforms
  • Product visualizers
  • Manufacturer websites

Interacting with third-party services may allow those companies to collect information according to their own privacy policies.

Floor It Nebraska is not responsible for the privacy practices of independent third-party websites or services.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure.

You provide information electronically at your own risk.

13. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide products and services
  • Maintain customer and project records
  • Administer warranties
  • Maintain accounting and tax records
  • Resolve disputes
  • Enforce contracts
  • Comply with legal requirements
  • Protect our legitimate business interests

Different types of records may be retained for different periods depending on their purpose and applicable requirements.

14. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Access personal information we maintain about you
  • Correct inaccurate personal information
  • Request deletion of certain personal information
  • Obtain a copy of certain personal information
  • Opt out of targeted advertising
  • Opt out of certain sales of personal information, if applicable
  • Opt out of certain profiling activities, if applicable
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions regarding a privacy request

Floor It Nebraska does not sell customer contact lists for money. However, certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly than a traditional monetary sale.

Because we use advertising and analytics technologies that may involve the disclosure or processing of online identifiers and browsing activity by third-party advertising platforms, you may have the right to opt out of those activities under applicable law.

To submit a privacy request, contact us using the contact information listed at the end of this Privacy Policy.

We may take reasonable steps to verify your identity before processing certain requests.

15. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state law.

Where required by applicable law, these rights may include the ability to:

  • Confirm whether we process your personal information
  • Access certain personal information
  • Correct inaccuracies
  • Request deletion
  • Obtain a copy of certain information
  • Opt out of certain sales, targeted advertising, or profiling activities

We will process qualifying privacy requests in accordance with applicable law.

Nothing in this Privacy Policy is intended to limit rights provided by applicable privacy laws.

16. Children’s Privacy

Our website and services are intended for adults seeking flooring products and services.

We do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

17. Information You Provide About Other People

If you provide us with information about another person, such as a spouse, property owner, tenant, contractor, project contact, or other authorized individual, you represent that you have permission to provide that information when permission is required.

We may use that information to communicate regarding the applicable project or service.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When we make changes, we may update the Effective Date at the top of this Policy.

We encourage you to review this Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact:

Floor It Nebraska, LLC

Website: www.flooritne.com

Phone: 308-380-3139

Mailing Address: 3623 W 18th St Ste 10, Grand Island, NE 68803